Client Care Specialist – Part Time

Objectives of the Position: The Client Care Specialist is responsible for assisting the Client Services Director and the Client Services Specialist in performing duties related to client care.  To help maintain an office atmosphere which conveys the love, mercy and compassion of Jesus Christ.  Major duties involve serving as a client advocate and duties related to client care and follow-up.

Direct Report: Client Services Director

Hours:  No more than 16 hours per week

Qualifications:           

  1. Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
  2. Consistent church fellowship, daily Bible study, and prayer.
  3. Exhibits strong commitment and dedication to the sanctity of human life.
  4. Agree with and be willing to uphold the Statement of Principle, Statement of Faith, Mission, Vision, Core Values and policies of Your Choice Resource Center.
  5. Preferred experience with customer service.
  6. Proficiency required in Microsoft applications.
  7. Proficiency in various AI models such as ChatGPT or Google Gemini.
  8. Proficiency with Apple Products.
  9. Exhibits excellent organizational skills.
  10. Excellent written and verbal communication skills.
  11. Be self-motivated, dependable, responsible, and able to work with minimum supervision.
  12. Ability to keep information confidential.
  13. Thrives in a team environment and has a teachable spirit.
  14. Willingness to learn and operate Ekyros, Bright Course, and Hope Sync.
  15. Stewards time well and able to meet deadlines as assigned.
  16. Completion of Volunteer Basic Training.

Responsibilities:

Duties of the Client Care Specialist include but are not limited to the following:

Client Services:

  1. Provide Client Advocate care and services.
  2. Maintain client files.
  3. Answer phone and route calls accordingly.
  4. Schedule client appointments.
  5. Assist Client Services Specialist with appointment reminders and client forms.
  6. Communicate with clients through Client Services email, Hope Sync, and Ekyros client portal.
  7. Perform opening and closing duties when necessary.
  8. Follow up with clients to enroll in additional services and schedule follow-up appointments according to YCRCs client policy.
  9. Assist with boutique appointments when needed.
  10. Witness limited ultrasounds when needed.
  11. Continuous training through Bright Course online training modules.
  12. Maintain New Mom’s – and Undecided client gifts.
  13. Assist Client Services Specialist with administrative duties when needed.
  14. Perform duties that are requested by the Client Services Director and Client Services Specialist.
  15. Must attend all staff obligations such as monthly staff meetings (Fridays), major events, volunteer events – including in-service gatherings, strategic planning and staff enrichments.

 

To Apply: Email Resume to cody@friendsofycrc.org

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